RETURNS AND REFUNDS

We accept eligible change-of-mind returns within 30 days of delivery for a refund or exchange.

Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under those guarantees.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

If a product has a major problem, you can choose a refund or replacement. A major problem is one where the item is unsafe, significantly different from its description, or would not have been bought by a reasonable person who was aware of the problem.

If the problem is minor, we will provide an appropriate remedy within a reasonable time.

The change-of-mind policy below is offered in addition to these rights.

CHANGE-OF-MIND RETURNS

To qualify for a change-of-mind return, the item must be:

• Unused and unworn

• In new and restockable condition

• Returned in its original packaging, including any pouch, box and tags

You are responsible for change-of-mind return postage, and the item remains your responsibility until it reaches us. We recommend using a tracked postal service.

Original delivery charges are not refunded for change-of-mind returns.

Items that do not meet the conditions above may be declined and returned to you. You will be responsible for the redelivery cost.

Sale items may be returned under the same conditions as full-price items.

EXCHANGES

Tell us which piece you would like when you contact us. The same change-of-mind eligibility conditions apply.

Once your return has arrived and passed inspection, we will arrange the replacement. If the replacement is priced differently, we will charge or refund the difference before it is sent.

Exchanges are subject to stock availability. If the requested replacement has sold out by the time your return is processed, we will issue a refund instead.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or different from what you ordered, contact us with your order number, details of the issue and a photo where reasonably possible.

We will cover reasonable return postage for faulty, damaged or incorrect items and may need to inspect the item before confirming the appropriate remedy.

If the item has a major problem, you may choose a replacement or full refund. If the problem is minor, we will provide an appropriate remedy within a reasonable time.

If your order appears to have been damaged during delivery, please keep the packaging where possible. This helps us make a claim with the delivery provider but does not affect your rights under the Australian Consumer Law.

WEAR AND CARE

Consumer guarantees do not cover problems caused by misuse, alteration or a failure to take reasonable care of the item.

Jewellery finishes may be affected by repeated or prolonged exposure to perfume, hairspray, moisture, cleaning products or harsh chemicals. Each claim will be assessed individually, taking into account the item, the reported problem and the care instructions available on the relevant product page.

NON-RETURNABLE ITEMS

For hygiene reasons, pierced earrings cannot be returned for change of mind once their sealed packaging has been opened.

Gift cards cannot be returned or exchanged for change of mind, except where required by law.

These exclusions do not apply where an item is faulty, incorrect, not as described or otherwise fails to meet a consumer guarantee.

HOW TO START A RETURN

Contact us through the contact form at abhushanjewels.com.au/pages/contact or email info@abhushanjewels.com.au with:

1. Your order number

2. The item you would like to return

3. The reason for the return

4. A photo where reasonably possible if the item is faulty or damaged

We aim to reply within two business days and will provide the return address and instructions.

Please contact us before posting a change-of-mind return, as sending an item without the correct return instructions may delay processing.

PROCESSING

We aim to inspect and process returns within 14 days after they reach us.

Refunds will be returned to the original payment method. Your bank or payment provider may take additional business days to display the funds.

For exchanges, we will email tracking information once the replacement has been sent.

We will email you when your return has been processed. If a change-of-mind return is not accepted, we will explain the reason.