Privacy policy

Last updated: 16 July 2026

Abhushan Jewels by Devansi is a registered business name operated by Abhushan Jewels by Devansi, ABN 18 766 198 599.

In this policy, “we”, “us” and “our” refer to that business.

We respect your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit abhushanjewels.com.au, create an account, place an order, subscribe to marketing or otherwise communicate with us.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will apply.

We handle personal information carefully and responsibly. Where the Privacy Act 1988 and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements. We also use those principles as a guide to good privacy practice.

WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion that identifies you or could reasonably be linked to you.

It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and services.

When you browse the website

We may automatically collect:

• Your IP address
• Device, browser and operating system information
• Network connection information
• Pages and products viewed
• Referring website
• Dates and times of visits
• How you navigate and interact with the store
• Cookie and similar technology identifiers
• Items viewed, added to your cart or added to a wishlist

This information may be collected through Shopify, cookies, analytics tools, advertising technologies and similar services.

When you place an order

We may collect:

• Your name
• Email address
• Phone number, if provided
• Billing address
• Delivery address
• Products purchased
• Order and transaction details
• Payment status and payment method type
• Delivery and tracking information
• Returns, exchanges, refunds and cancellations
• Communications relating to your order

When you create an account

We may collect:

• Your name and contact details
• Login and account information
• Account preferences and settings
• Order history
• Wishlist and saved product information

You are responsible for keeping your login details secure and should notify us if you suspect unauthorised access to your account.

When you contact us

We collect the information you provide through our contact form, email or other communication channels.

This may include:

• Your name
• Email address
• Phone number
• Order number
• Photographs or files you provide
• The contents of your message

When you subscribe to marketing

We may collect:

• Your email address
• Your marketing preferences
• Information about how you interact with our marketing communications

When you submit a review or other content

If reviews or other customer-submitted content are enabled, we may collect the information you provide.

Information included in a published review, including your displayed name and review content, may be visible to other website visitors.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you
• Automatically when you use our website
• From Shopify and other service providers
• From payment, delivery, analytics, advertising and marketing providers
• From third parties where you have authorised the disclosure or where collection is permitted by law

PAYMENT INFORMATION

Payments are processed securely through Shopify Payments and any other payment methods displayed at checkout.

We do not directly collect or store your complete payment-card details. Payment details are provided directly to the relevant payment provider and handled under that provider’s privacy and security practices.

We may receive limited payment information, including:

• Payment status
• Payment method type
• Transaction reference
• Fraud-screening results
• The last digits of the payment card, where provided by the payment processor

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process, pack and deliver orders
• Process and verify payments
• Detect and prevent fraud or unauthorised transactions
• Create, maintain and manage customer accounts
• Remember shopping preferences and saved items
• Provide order confirmations and delivery updates
• Process returns, exchanges, refunds and cancellations
• Respond to questions, complaints and support requests
• Enable customer reviews and other website features
• Recommend relevant products or personalise the shopping experience
• Improve our website, products and customer experience
• Understand how visitors use and navigate the website
• Measure marketing and advertising performance
• Maintain business, accounting and tax records
• Enforce our website terms and policies
• Protect our customers, business and legal rights
• Comply with legal and regulatory requirements
• Respond to lawful requests from courts, regulators or government authorities
• Send marketing communications where you have opted in or where otherwise permitted by law

We do not sell personal information for money.

We may disclose information to advertising and marketing providers as described in this policy. Depending on where you live, this type of disclosure may be treated as “sharing” or a “sale” under local privacy laws, and you may have the right to opt out.

MARKETING AND ADVERTISING

Where you have opted in, we may send emails about new products, promotions and other store updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing will not stop necessary service communications, including:

• Order confirmations
• Payment notifications
• Delivery updates
• Return or refund information
• Account security messages
• Responses to your enquiries

We may also use advertising services to show relevant advertisements on our website or other websites.

Advertising may be based on information such as:

• Products you viewed
• Items added to your cart
• Previous purchases
• Your interactions with our website
• Your interactions with our marketing communications

Where required, non-essential advertising and marketing technologies will only be used after you provide the relevant consent.

WHO WE SHARE PERSONAL INFORMATION WITH

We only disclose personal information where reasonably necessary to operate the business, provide our products and services, or comply with legal requirements.

We may disclose information to:

• Shopify, which hosts the store and provides ecommerce, checkout, security, account and order-processing services
• Payment providers, which process payments and screen transactions for fraud
• Delivery and logistics providers, which deliver orders and provide tracking
• Email and marketing providers, such as Klaviyo or other platforms enabled on our store
• Analytics providers, such as Google Analytics where enabled
• Advertising providers, such as Google or Meta where enabled
• Review, wishlist and customer-account providers, where these services are enabled
• Website, hosting, cloud-storage and technical-support providers
• Accounting, legal and other professional advisers
• Government agencies, regulators, courts or law-enforcement authorities, where disclosure is required or authorised by law

Analytics and advertising providers may process information including IP addresses, device details, browser information, cookie identifiers and website activity.

We may also disclose personal information:

• When you request or authorise us to do so
• To fulfil a product delivery or another service you request
• Through social media widgets, login integrations or similar services you choose to use
• To investigate fraud, misuse or suspected illegal activity
• To enforce our terms and policies
• To establish, exercise or defend a legal claim
• In connection with a proposed or completed sale, transfer or restructuring of the business

Third parties process information under their own privacy policies and legal obligations.

OUR RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our store to provide services including:

• Website hosting
• Checkout
• Payment processing
• Fraud prevention
• Security
• Customer accounts
• Order processing
• Analytics
• Personalisation

Information submitted through our store is transmitted to Shopify and may be shared with Shopify’s affiliated companies and service providers.

Our store may use Shopify enhanced services, including Shopify Network Intelligence. These services may process information about your interactions with our store, other Shopify merchants and Shopify to provide features including:

• Improved fraud prevention
• Product recommendations
• Store personalisation
• Performance insights
• Advertising measurement and targeting

For some of these enhanced services, Shopify is responsible for its own processing of personal information and for responding to requests relating to that processing.

More information about Shopify’s practices and available privacy controls can be found in the Shopify Consumer Privacy Policy and through Shopify’s Privacy Portal.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

• Keep the shopping cart working
• Keep customers signed in
• Remember website and account preferences
• Process checkout and payments
• Maintain website security
• Prevent fraudulent activity
• Understand how the store is used
• Measure website performance
• Personalise the shopping experience
• Measure marketing and advertising performance
• Display relevant advertising

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalisation or advertising.

You can block or delete cookies through your browser settings. However, this may affect website features including the shopping cart, customer accounts and checkout.

Where available, you may also manage non-essential cookies and similar technologies through the website’s privacy or cookie settings.

OVERSEAS PROCESSING AND DISCLOSURE

Some of our service providers may process or store personal information outside Australia.

These providers may be located in countries including Canada, the United States and other countries where Shopify and our service providers operate.

Privacy laws in overseas countries may differ from Australian privacy laws.

Where reasonably practicable, we select reputable providers and take reasonable steps to ensure personal information is handled appropriately.

Shopify and its service providers use contractual, organisational and technical safeguards to support international data transfers where required.

HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to:

• Complete and manage orders
• Maintain customer accounts
• Process returns, refunds or product claims
• Resolve complaints and disputes
• Prevent fraud
• Maintain business, accounting and tax records
• Meet legal and regulatory requirements
• Enforce agreements and protect our legal rights

Most Australian business and tax records are generally retained for at least five years, although some records may need to be retained for longer.

Marketing contact details may be retained until you unsubscribe or ask us to delete them, unless we are legally required or otherwise permitted to keep them.

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

SECURITY

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Our store uses Shopify’s security infrastructure and an encrypted HTTPS connection.

We limit access to personal information to people and service providers who reasonably need it to perform their duties.

No electronic transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

If we become aware of a data breach, we will investigate and respond appropriately. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

CHILDREN

Our website and products are not directed at children under 16, and we do not knowingly collect personal information directly from anyone under 16.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us. We will investigate and delete the information where appropriate.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct information that is inaccurate, incomplete or outdated
• Ask us to delete or de-identify information where it is no longer required
• Receive a copy of certain personal information in a portable format
• Withdraw marketing consent
• Object to or restrict certain processing
• Opt out of certain targeted advertising or data-sharing activities
• Make a privacy complaint

These rights are not absolute. We may be required or permitted to retain certain information, including order, accounting, fraud-prevention and legal records.

We may need to verify your identity before responding to a request.

Where permitted by law, you may authorise another person to make a request on your behalf. We may require evidence of their authority and may also need to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

If we cannot complete your request, we will explain the reason where appropriate.

For information processed independently by Shopify, you may also submit a request through Shopify’s Privacy Portal.

PRIVACY COMPLAINTS

If you believe we have not handled your personal information appropriately, please contact us first.

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

Depending on where you live, you may also have the right to contact your local privacy or data-protection authority.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms or other online services.

Third-party websites and services have their own privacy and security practices. We do not control and are not responsible for those practices.

We recommend reviewing the relevant privacy policy before providing personal information to a third party.

The inclusion of a third-party link does not necessarily mean that we endorse the website, service or its operator.

Information you publish through public or semi-public features, including reviews or social media platforms, may be visible and used by other people.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to:

• Our business practices
• Our website or services
• Shopify features
• Service providers
• Legal or regulatory requirements

The current version will be published on this page, and the “Last updated” date will show when the policy was most recently changed.

Where required by law, we will provide additional notice of significant changes.

CONTACT

Abhushan Jewels by Devansi
Operated by: Abhushan Jewels by Devansi
ABN 18 766 198 599

Contact form: abhushanjewels.com.au/pages/contact
Email: info@abhushanjewels.com.au